Do you know if your state has mandatory reporting requirements for elder financial abuse? Do you believe that a “confused“ elder is vulnerable and is easy to spot? Does your trust department understand the needs of elders with memory impairment? Not knowing the answers to these questions can set you up for liability, and more importantly, fails to protect your vulnerable elderly clientele. Dignity First will develop your employee training on elder fraud. We will train your staff to recognize warning signs for potential elder abuse vulnerability. Dignity First knows firsthand the balance between privacy and protection, and will develop an effective policy in your institution. Dignity First provides result-oriented training to enhance financial trust management.
Management Track: Do you believe training is an expense to be controlled or an investment to be maximized? Do you think staff turnover is best addressed with parties and special "awards"? Do you think your consumers are satisfied with your service because they don't complain much? Dignity First will remove the obstacles that can prevent your facility from becoming the premiere place of service it is meant to be. Risk assessment, performance consulting, staff turnover analysis, supervisory communication skills, and consumer satisfaction evaluations are just some of the ways we help. Dignity First will show you how online tracking of education will make your human resources department much more efficient.
Caregiver Track: Do you use training manuals as doorstops? Do you think watching a training video is the best way to learn caregiver skills? Are you sure all your direct care staff have the same knowledge? Dignity First has care protocols developed for management of senior issues as diverse as sexuality, mental health, and dementia. Dignity First provides assistance in program development, documentation, and community outreach. Dementia caregiver certification in dementia care is also available.
Do you know that it is possible to have dementia without appearing confused? Do you know many elders are vulnerable to exploitation because no one knows they have dementia? Assessment tools such as worksheets that appear to be sophisticated can be useless if used by someone untrained in dementia and brain function. Qualitative information, even provided by so called experts, can lead to inaccurate conclusions. We will show you how to protect your clients who might have dementia. Dignity First provides consultation in cases involving capacity, undue influence, and long term care. We have a unique perspective into behavior because we understand and can explain brain function. We have substantial courtroom experience and the ability to teach difficult concepts to lay audiences. Whether consultation, education, or expert opinion, Dignity First is unsurpassed in the field.
Do you know the variety of care alternatives and the cost involved in each? Do you know how to communicate the benefits of lon term care insurance to elders? Dignity First has the expertise to increase your market share through enhanced product development. Dignity First will train your agents in effective communication for senior clients and their adult children. Dignity First develops risk management programs to reduce liability in facilities you insure.
Do you think that providing a “homelike” atmosphere and handrails is the best way to serve seniors in assisted living? Do you think that fewer adaptations are necessary in an independent living facility because the seniors don’t have dementia? These misconceptions and many more can lead to client dissatisfaction and even lawsuits. Dignity First provides unique insight into the special needs of seniors with cognitive impairment, and provides expert consultation services in design for dementia care. Dignity First knows what seniors need to remain independent and safe, and we will help you direct your talents in a way that will provide the best design for seniors and reduce liability for facilities.
Do you think you should always speak louder to older customers? Do your employees talk "down" to seniors who ask questions? Do you know how to make the most out of the aging baby boomer market, with its newfound financial freedom? Your business will grow when Dignity First increases your knowledge about senior markets. With Dignity First's customer service initiatives, your business will be at the forefront of the boomer market.
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